To reduce the impact of external factors on product quality, our orders are only dispatched on Tuesday to Thursday. Orders placed on a Friday, Saturday or Sunday are dispatched on Tuesday the next possible business day.
All orders are sent by Express Post however due to circumstances outside of our control, some shipments may take longer than expected. Tracking numbers are emailed for every order so customers can follow directly via the Australia Post website.
Max Brenner Australia is in no way responsible for shipping delays on the part of shipping companies or any other external factors.
Although Max Brenner Australia dispatch all orders in special packaging to ensure the quality of our products, in extreme heat conditions, we reserve the right to dispatch the order at a more appropriate weather condition.
Max Brenner Australia’s shipping providers do not have permission to leave packages at the specified shipping address, if there is no one to sign for delivery. If no one is present at the delivery time, then by standard shipping provider regulations, courier will leave a note specifying nearest post office location for collection.
Max Brenner Australia is not responsible and will not offer refunds if the package is melted or damaged after the first delivery attempt has been made.
Please note that we currently do not dispatch orders to PO Box addresses or international destinations.