Frequently Asked Questions 

Our Chocolate

WHAT IS THE SHELF LIFE OF MAX BRENNER CHOCOLATE AND HOW SHOULD I STORE MY CHOCOLATE?

Max Brenner’s chocolate will stay fresh and delicious for several weeks or longer when stored properly. To maintain quality, please keep your chocolate in a cool, dry area (below 22ºC) and avoid heat and direct sunlight. It is best to avoid storing chocolates in the refrigerator, however if this is essential, use an air-tight container to avoid odour & moisture spoilage.

Allergy and Nutritional Information

WHAT ALLERGENS DO MAX BRENNER CHOCOLATES CONTAIN?

All Max Brenner products may contain traces of Gluten, Soy, Milk, Egg, Peanuts, Tree Nuts & Sesame Seeds as they are produced in a line or within the manufacturing vicinity that produces these products.

DOES MAX BRENNER OFFER ANY VEGAN OPTIONS?

Yes, Max Brenner offers a range of vegan options. The list below provides vegan menu items for your enjoyment.

HOT DRINKS:

  • Vegan Hot Chocolate
  • Suckao
    Coffee/Tea (soy and almond milk available)

ICY CHOCTAILS:

  • Whipped Chocolate
  • Banana Frappe
  • Mocha Frappe
  • Peanut Butter Iced Chockie
  • Granita 

DESSERTS:

  • Midnight Peanut Nutter Pizza
  • Chocolate Foundue 
  • Strawberry Chocolate Dip
  • Chocolate Lick
DOES MAX BRENNER OFFER DAIRY FREE OPTIONS?

Yes, Max Brenner dairy free menu items are shown in the list below.

HOT DRINKS:

  • Suckao
  • Hot Chocolate- Dark Chocolate

Note: We have almond and soy milk alternatives available

COLD DRINKS:

  • Whipped Chocolate
  • Banana Chocolate
  • Mocha Frappe
  • Peanut Butter Iced Chockie
  • Granita 

DESSERTS:

  • Midnight Peanut Nutter Pizza
  • Strawberry Chocolate Dip
  • Chocolate Lick
DOES MAX BRENNER OFFER GLUTEN FREE OR CELIAC MENU ITEMS?

Yes, Max Brenner’s gluten free or celiac menu items are shown in the list below

HOT DRINKS:

  • Mocha

COLD DRINKS:

  • Whipped Chocolate
  • Banana Chocolate
  • Mocha Frappe
  • Peanut Butter Iced Chockie
  • Granita
  • Iced Chocolate Milkshake

DESSERTS:

Midnight Peanut Nutter

Strawberry Chocolate Dip

Chocolate Fondue

Chocolate Lick

 

DOES MAX BRENNER OFFER HALAL MENU ITEMS?

Yes, Max Brenner Halal menu items are shown in the list below

HOT DRINKS:

  • Suckao (M/D/W)
  • Hot Chocolate (M/D/W
  • Mocha (M/D/W)
  • Hot Chocolate with Crunchy Waffle Balls (M/D/W

COLD DRINKS:

  • Classic Chocolate Milkshake
  • Banana Frappe
  • Mocha Frappe
  • Peanut Butter Ice Chockie 
  • Granita 

DESSERTS:

  • Tutti Frutti Waffles- Chocolate Ice Cream
  • Chocolate Lick
  • Strawberry Chocolate Dip
  • Chocolate Fondue 
  • Choc Fudge Brownie Sundae – Chocolate Ice CreamNote: Contains Halal Gelatine 

 Note: Some of our ingredients contain gelatine labelled as Halal (vegetable gum) others are not Halal. Our range of desserts and ice cream is labelled as Halal from our suppliers, but we are unable to provide Halal certification. The gelatine in the following products is not Halal o Marshmallows, o Mini marshmallows, o Gummy bears and o Mint

IS MAX BRENNER CHOCOLATE KOSHER?

All of the chocolate available in our Chocolate Shops are Kosher Dairy under the supervision of the Bet-Shemesh Rabbinate. Please inquire at your local Max Brenner for additional information

DOES MAX BRENNER SELL SUGAR FREE OR REDUCE SUGAR OPTIONS?

At this time, Max Brenner does not offer any sugar-free products.

Locations and Business Hours

WHERE CAN I FIND INFORMATION ON LOCATIONS AND BUSINESS HOURS?

Please check out our Locations Pages for information on all of our locations and trading hours.

Delivery and Online Orders

ARE ALL MAX BRENNER PRODUCTS SOLD ONLINE?

Our chocolate combinations are never-ending, and we are not able to offer all of them on our website. But we do offer a wide selection of our most popular gift boxes and tins and will be adding more in the future. For more information on what you can purchase online, please visit our Online Shop.

DOES MAX BRENNER PROVIDE DELIVERY FOOD SERVICES?

Yes, Max Brenner can be delivered to your door through Uber Eats, DoorDash and Deliveroo.

Employment Opportunities

HOW CAN I LEARN ABOUT EMPLOYMENT OPPORTUNITIES AT MAX BRENNER?

Please visit our Careers Page for more information on employment opportunities.

Chocolate Facts

HOW IS CHOCOLATE MADE?

Chocolate is made from cocoa beans. There are three species of cocoa bean plants:

  • Criollo
  • Forastero
  • Trinitario.

Each variety has its unique characteristics & produces beans of distinctive flavour.

To make chocolate, cocoa beans go through an extensive process of drying, cleaning & fermentation. Once cocoa beans are prepared, they are then roasted, hulled to obtain the centre of the bean, known as the nib. The cocoa nibs are then crushed & ground to obtain the cocoa liquor.

According to each chocolatier’s special recipe, the cocoa liquor, combined with required quantity of cocoa butter are put through a series of processes like kneading, conching & tempering. It is during these refining stages where each chocolatier will add flavours, sugars & other ingredients to create their own masterpiece.

WHAT ARE THE DIFFERENCES BETWEEN MILK, DARK AND WHITE CHOCOLATE?

Milk, dark & white chocolate types are determined by total content of cocoa solids along with addition of certain ingredients such as milk. The higher the cocoa solid in a chocolate product, the darker & the more bitter the chocolate becomes, producing what is commonly known as dark chocolate.

Max Brenner’s dark chocolate contains cocoa solids ranging from 50-75%.

Milk chocolate is the most commercially popular choice by chocolate consumers. This type contains milk along with higher ratio of sugar resulting in finely balanced cocoa bean flavour & sweetness and creaminess in the final product. Max Brenner’s milk chocolate contains cocoa solids ranging from 30-35%. White chocolate does not contain cocoa solids. Due to this, in the French tradition, it is often considered as a non-chocolate product.

Max Brenner offers white chocolate in many varieties. The combination of milk, sugar and cocoa butter creates a sweet and creamy treat making a favourite for many.

WHAT IS THE GREYISH FILM THAT SOMETIMES APPEARS ON CHOCOLATES?

Raw chocolate cannot spoil, however, blooming may occur due to poor storage. Blooming is a term describing the whitish grey discoloration on the surface of chocolate caused by cocoa butter separating and rising to the top.
While this does not mean that chocolate is inedible, it does mean that chocolate has lost its sheen and the texture may become granular.

Other FAQS

WHO OWNS MAX BRENNER?

Max Brenner is Australian owned and operated; Arnold Vitocco acquired Max Brenner Asia Pacific in 2019.

DOES MAX BRENNER HAVE AN APP?

Yes, Max Brenner has an app available for download in the Appstore. The Max Brenner app will make the most of your in-store experience, allowing you to pay through your mobile via Pay in-store, Order ahead, Order to your table. You will also have access to Exclusive offers, Personalised rewards, Surprise and delight promotions, Vouchers, saved offers, credit or item rewards and so much more.

DOES MAX BRENNER DONATE TO SPECIFIC CHARITIES OR EVENTS?

We receive many solicitations and wish we could fulfill each and every one, but – regretfully – we simply cannot. We therefore do not accept solicitations.

DOES MAX BRENNER PROVIDE CORPORATE GIFTS?

Our fashionable gift boxes and colorful tins make the perfect corporate gifts. Say thank you, recognize a special achievement or celebrate a holiday with our signature bonbons and other chocolate creations.

DOES MAX BRENNER PROVIDING BOOKING OR FUCNTION SERVICES?

We don’t offer bookings for any of our stores, we operate under a walk ins only with seating offered under a first come first serve. Simply present yourself at any of our Beloved Chocolate bar and our lovely team will have you and your group seated as soon as possible. We don’t currently offer any birthday packages or offers, and don’t cater to function or birthday party requests.