Frequently
Asked Questions

Max Brenner’s chocolate stays fresh and tasty for several weeks (or even longer) when stored properly. To keep it at its best, store it in a cool, dry place (below 22ºC) and away from heat or direct sunlight. It’s best not to store chocolate in the fridge, but if you absolutely have to, make sure to keep it in an airtight container to prevent any moisture or odours from affecting the chocolate.

Yes, Max Brenner offers a selection of vegan and dairy-free options including:

HOT DRINKS:
- Dark Hot Chocolate
- Suckao (with Dark Chocolate)
- Tea/Coffee

COLD DRINKS:
- Dark Chocolate/Mocha Frappe
- Sorbet Range
- Iced Long Black
- Iced Latte

Note: We offer almond, oat and soy milk alternatives.

DESSERTS:
- Dark Chocolate Strawberry Dip
- Dark Chocolate Lick
- Fondue – with Dark Chocolate, Strawberries and Banana

Please note: While we offer vegan options, all of our products may contain traces of gluten, soy, milk, egg, peanuts, tree nuts, lupin, and sesame seeds, as they are produced in a shared environment.

Always check with the counter staff for more details or if you have any specific dietary needs. We're happy to help!

Max Brenner offers some menu items that are suitable for a Halal diet.

Halal-friendly options include various hot drinks (Hot Chocolate, Mocha, Suckao), cold drinks (milkshakes, frappes, sorbets), and desserts (pancakes without marshmallows, crepes, waffles).

Non-Halal or Potentially Unsuitable Items:
- Marshmallows (contain gelatin that is not Halal-certified).
- Mousse-based desserts or items set with gelatin (may contain non-Halal gelatin).

Please note: Cross-contamination may occur as products are prepared in a shared facility. For the most up-to-date information, we recommend checking with your local Max Brenner location.

While some of our menu items may not contain gluten ingredients, all products are made in a facility that processes gluten, soy, milk, egg, peanuts, tree nuts, lupin, and sesame seeds. As a result, cross-contamination is possible.

Unfrotunately Max Brenner are unable to guarantee gluten-free options for individuals following a strict celiac diet.

For specific dietary concerns, we recommend speaking with staff at your local Max Brenner location.

At this time, Max Brenner does not offer any sugar-free products.

All Max Brenner products may contain traces of gluten, soy, milk, egg, peanuts, tree nuts, lupin, and sesame seeds. This is due to shared production lines and manufacturing facilities that handle these ingredients.

For details on our locations and business hours, please visit our Locations Page.

While we can’t offer our full range of chocolate creations online, we do provide a selection of our most popular products, with more items being added regularly. To explore our online offerings, visit our Shop Page.

Yes! You can have Max Brenner delivered to your door through Uber Eats, DoorDash, and Menulog. Availability may vary by location.

We’re always on the lookout for passionate chocolate lovers to join our team! Check out our Careers Page to explore job opportunities and find out how you can be part of the Max Brenner experience.

Chocolate starts with cocoa beans, which come from three main cocoa bean plant varieties:

Criollo – Delicate and aromatic
Forastero – Bold and robust (most common)
Trinitario – A balanced blend of both

To make chocolate, the cocoa beans go through a detailed process of drying, cleaning, and fermentation before being roasted and hulled to extract the nibs—the flavorful center of the bean. These cocoa nibs are then crushed and ground into cocoa liquor.

From there, chocolatiers refine the cocoa liquor by adding cocoa butter, sugar, milk, and other ingredients through processes like kneading, conching, and tempering - each step fine-tuning the texture and flavour to create a unique masterpiece.

Milk, dark, and white chocolates are classified based on their cocoa solid content and the addition of specific ingredients, such as milk. The higher the cocoa solid percentage, the darker and more intense the chocolate flavor becomes, resulting in what is commonly known as dark chocolate.

Max Brenner’s dark chocolate contains 50-75% cocoa solids, delivering a rich, bold taste with a deep chocolate intensity.

Milk chocolate is the most commercially popular choice among chocolate lovers. It contains milk and a higher ratio of sugar, creating a smooth balance between cocoa bean flavor, sweetness, and creaminess. Max Brenner’s milk chocolate contains 30-35% cocoa solids.

White chocolate differs from milk and dark chocolate as it does not contain cocoa solids. Due to this, in the French tradition, it is often not classified as true chocolate. However, the combination of milk, sugar, and cocoa butter creates a sweet and creamy texture, making it a favorite for many.

Max Brenner offers a variety of white chocolate options, ensuring a deliciously indulgent experience for those who enjoy its smooth and velvety taste.

Raw chocolate doesn't spoil, but it can experience blooming due to improper storage. Blooming refers to the whitish-grey discoloration that appears on the surface of chocolate when cocoa butter separates and rises to the top. While blooming doesn't make the chocolate inedible, it does affect its appearance and can make the texture feel grainy.

Max Brenner is Australian-owned and operated, with its Asia Pacific operations acquired by a private Australian company in 2019.

Yes! The Max Brenner app is available for download via the App Store. It enhances your in-store experience with features like:

- Pay in-store via mobile
- Order ahead for pickup
- Order to your table for convenience
- Access to exclusive offers, personalised rewards, surprise promotions, vouchers, save offers, and so much more.

Download the app today to enjoy a seamless and rewarding chocolate experience!

While we appreciate the many requests we receive, we are unfortunately unable to fulfill all of them. As a result, we do not accept solicitations for donations.

Yes! Whether you're saying thank you, celebrating a milestone, or recognising a special achievement, our signature chocolate creations are a delicious way to make a lasting impression. Gift Vouchers are also available to be purchased.

Max Brenner generally operates on a walk-in only basis, with seating available on a first-come, first-served basis. Simply visit any of our beloved chocolate bars, and our friendly team will seat you as soon as possible.

If you have a special request regarding birthday packages, special functions/parties or catering services, please email enquiry@maxbrenner.com.au for more information.

If you’re unsatisfied with your experience, whether online, through delivery partner or in-store, please contact us. We’re committed to resolving your concerns promptly and effectively.

Submitting Feedback or Concerns:
Submitting feedback or concern should be directed to our Support Office team at enquiry@maxbrenner.com.au To assist with the investigation, we may request additional information and/or photos.

Online order cancellations:
If you wish to cancel your online order, you must immediately contact our support office by calling (02) 9330 3600. We will endeavour to cancel your order prior to shipping then credit your online account. If your order has been shipped however, we will be unable to cancel your order.

Stolen & Damaged:
Max Brenner Australia is not responsible and will not offer refunds for packages that are stolen or damaged after they are delivered to the address that is specified by the customer. It is the responsibility of the customer to provide correct daytime delivery address.

Return and Refund Policy:
All products are sold on a no-return-for-credit basis unless they are:
- Faulty
- Incorrectly supplied

Unfortunately due to the nature of our product and the variable temperature conditions during shipping, we are unable to accept returns.

The decision to provide a refund is at our discretion, subject to our legal obligations. However, we will always strive to resolve complaints to our customers’ satisfaction.

We value your feedback and are here to ensure you have the best experience possible.